No authentication number.

Depending on the carrier, spam filtering may be applied to certain text messages by default.
Please check your carrier’s service details for your account.

I want to know how to use moyeee app in detail.

For how to use the moyeee app, please refer to the moyeee user guide in [Support → Download → moyeee].
For other inquiries on how to use, please use [Contact Us].

Can it be used on all mobile devices?

Tablet is not supported. The moyeee app can be used on smartphones. Mobile phone OS version is as follows.
-Android: Version 4.4 or higher
-iOS: Version 9.0 or higher
* To check the OS version of the device, refer to the manual of the device you are using.

Is it possible to talk only by voice?

Yes. You can only chat with voice without video.
There are two ways to make a voice conversation.
1. You can have a voice chat by activating the voice chat option in the menu→Settings of the moyeee video meeting room.
2. When you start a moyeee video meeting, you can start the meeting by selecting AUDIO CHAT via voice chat.
Voice chat is useful when you want to ease the burden of data charges, or when the network is in poor condition, such as public Wi-Fi.

BreakOut / TOMMS vr

What is VR?

VR stands for Virtual Reality, and the VR feature allows you to replace your wallpaper with a desired image or presentation rather than a natural background.

Using a virtual background, you can hide unnecessary background elements (interiors such as office furniture) in the place where the user is located, and apply the same background to attendees at meetings or events to create a strong effect in the same space.

You can hear the echo like sometimes heard in karaoke.

Are you running meeting gear on more than one device in the same place?
The sound coming from the speaker of the neighboring device may come into the microphone and cause echo.
If you must use it in the same place, we recommend that you use a headset. This will not affect each other.
As a tip, if you connect an echo canceling microphone to one PC, multiple people can talk together in the same place.

This can happen when used concurrently with other conference systems.
In the case of a laptop microphone, there are models located right next to the speakers.
Echoes can also occur in this case. If possible, we recommend using a headset.
If you do not have a headset, try using a smartphone (iOS, Android). The microphone on your smartphone comes with Echo Cancelling as standard.

After the video comes out, it turns itself into an avatar.

If the communication network for video conference is insufficient, the system automatically recognizes it and automatically replaces the video with an avatar and only transmits audio to make up for the insufficient bandwidth required for video transmission.

After accessing the meeting, the screen is black and only the product logo is visible at the bottom of the screen.

This is the case when no one other than you has accessed or no participant has turned on the video.
If it is possible to change the ticket for the meeting room, you can turn on your video after obtaining the ticket from the attendee window.
In the case of a meeting room where the ticket cannot be changed, the video cannot be turned on until the host enters.

Can I talk after making my video invisible?

Yes, it is possible.

In the mobile app, you can turn off your camera through the microphone/image control button that appears when you touch the user video.

If you select the microphone icon in the video/audio selection window at the top left of the PC app screen, only voice is transmitted. In addition, if you are a presenter or presenter, if you select a voice conference, all participants can talk only by voice. Please refer to the user guide for details.

Can I chat during a video conference?

Yes, it is possible.
You can chat at any time by selecting the chat menu.

The call quality is poor during a video conference.

Due to the characteristics of Wifi sharing signals, there may be insufficient bandwidth or weak signal strength.
Use the network signal where possible, or try connecting by cable LAN.

Check CPU and RAM usage.
Since the PC app is a program that processes images, it uses some resources of CPU and RAM. (Approximately 20% for Intel i5 Core)
If other unused programs are running in the background and you are consuming resources from your PC or smartphone, try stopping them.

Video freezes or stutters.

무선 네트워크 신호가 좋지 않을 때 나타나는 증상입니다.
신호가 좋은 곳으로 이동하면 정상 영상으로 복귀됩니다.
이럴 경우 음성 전용을 선택하면 영상 없이 음성만 송수신 할 수 있습니다.

Minimum requirements

최소 요구 사항
사용자 PC
(VR 사용 X)
OS : Window 7 이상
CPU : Intel i3 이상
RAM : 4GB 이상
사용자 PC
(VR 사용 O)
2D Camera OS : Window 7 이상
CPU : Intel 4세대 i5 이상
RAM : 8GB 이상
3D Camera OS : Window 8 이상
CPU : Intel 4세대 i5 이상
RAM : 8GB 이상
사용자 모바일 기기 Android Version 4.4 이상
iOS Version 9.0 이상
웹 카메라 동영상 30만 화소 (VGA) 이상의 USB 2.0 지원 카메라
헤드셋 3.5mm 연결 또는 USB 연결 헤드폰 & 마이크
웹 브라우저 Internet Explorer, Chrome, Safari, FireFox, Opera